Privacy Policy

Last updated: 17 November 2025

This Privacy Policy explains how Ana Patru Property Management Ltd, trading as AP Lettings, collects, uses, stores, and protects personal information in connection with our Rent Guarantee Scheme and Property Management services.

We do not operate as a traditional letting agent.
We do not collect rent, do not hold client money, and do not process tenant rent payments.
Our services are limited strictly to rent guarantee, tenant placement, and property management support.

1. Who We Are

Ana Patru Property Management Ltd (AP Lettings)
📧 Email: info@aplettings.com
📞 Phone: 0335771844
🏢 Address: Unit YR47, Courthill House, 60 Water Lane, Wilmslow, Cheshire, SK9 5AJ
ICO Registration: 

2. What Personal Data We Collect

We collect only the information necessary to assess tenants, manage properties, and operate our Rent Guarantee Scheme.

2.1 Tenant Data

• Full name
• Contact information
• Identification (passport, ID card, driving      licence)
• Employment & income information
• References
• Right to Rent documents
• Tenancy agreement details
• Emergency contact details

2.2 Landlord Data

• Full name
• Contact details
• Property ownership information
• Bank details (for paying guaranteed rent)
• Identification (for AML purposes if required)

2.3 Website Data

• Contact form submissions
• Cookies and analytics data
      (see Cookie Policy)

3. What We Do Not Collect or Hold

To make this absolutely clear:

❌ We do NOT collect tenant rent

❌ We do NOT hold client money

❌ We do NOT process deposit payments

❌ We do NOT operate client accounts

We only guarantee rent to landlords using our own funds, meaning tenant rent does NOT pass through AP Lettings.

4. How We Use Personal Data

We process data only for:

✔ Rent Guarantee Scheme administration

• Assessing suitable tenants
• Paying landlords their guaranteed rent
• Ensuring compliance and property standards

✔ Tenant Placement

• Verifying identity and references
• Ensuring Right to Rent compliance
• Communicating tenancy-related information

✔ Property Management Support

• Arranging maintenance
• Conducting inspections
• Communicating with landlords and tenants

✔ Legal and Compliance Requirements

• Anti-fraud and AML checks where necessary
• Right to Rent obligations
• Record-keeping

We do not use data for any financial transaction involving rent collection.

5. Lawful Bases for Processing

We rely on the following lawful bases:

• Contract – for tenancies, rent guarantee agreements,      and landlord onboarding
• Legal obligation – e.g., Right to Rent checks
• Legitimate interests – property management, fraud prevention
• Consent – where required (e.g., optional      communications)

6. Sharing Your Personal Data

We may share information with:

• Landlords (tenant details relevant to tenancy      only)
• Contractors (for maintenance/repairs)
• Referencing and verification agencies
• Local authorities (where appropriate)
• Legal advisors or insurance providers
• Compliance/regulatory authorities (when      required by law)

We do not sell personal data.

7. How Long We Keep Your Data

• Tenancy and rent guarantee records: up to 6      years after the agreement ends
• Right to Rent documents: 1 year after      tenancy ends
• Maintenance records: 6 years
• Website enquiries: 12 months

8. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate information
• Request deletion (where legally applicable)
• Restrict or object to processing
• Data portability
• Withdraw consent
• Complain to the ICO

9. Contact Us

For GDPR requests or questions:

📧 info@aplettings.com
📞 0333 577 1844
🏢 Ana Patru Property Management Ltd  Trading as AP Lettings
Unit YR47, Courthill House, 60 Water Lane, Wilmslow, Cheshire, SK9 5AJ

If you are unhappy with our response, you can complain to the Information Commissioner’s Office (ICO).