COMPLAINTS POLICY

AP Lettings – Complaints Policy

We aim to provide the highest level of service. If you are dissatisfied, please follow the steps below.

How to Make a Complaint
Send your complaint in writing to:

📧 info@aplettings.com
📞 0333 577 1844
🏢 Ana Patru Property Management Ltd (AP Lettings)
Unit YR47, Courthill House, 60 Water Lane, Wilmslow, Cheshire, SK9 5AJ

What to Include

• Your contact details
• Full details of the complaint
• Any supporting evidence

Timeline

• Acknowledgement: within 5 business days
• Full response: within 20 business days

Escalation
If unresolved, the matter can be escalated internally.

External Redress
If still not satisfied, you may escalate the issue to the https://www.propertyredress.co.uk/